Description of main duties and responsibilities of the position
THIS OPPORTUNITY NEEDS FULL-TIME COMMITMENT, ONLY GRADUATES OR WAITING FOR GRADUATION AND ABLE TO SPEAK ENGLISH & FRENCH FLUENTLY ARE ENCOURAGED TO APPLY.
READ CAREFULLY BEFORE APPLYING.
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CCI: Call Center International
- Company details:
At Call Center International, we pride ourselves on being a renowned professional outsourcing services company providing telephone and internet contact center services for a wide variety of industry sectors worldwide. Through our strategic partner companies, we operate an all-inbound high-speed global voice and data network, and provide extensive wireless access to the Internet and private networks. In doing this, we have expanded our resources and expertise to support communications and technical services globally to provide you with reliable, results-driven solutions that ensure customer satisfaction and meet your business goals.
CCI is located in Masterpiece building, a remera just behind Molato restaurant.
FOR COMPANY DETAILS, visit their website here https://ccintl.cc/aboutus
- Job Title: Call Center Agents
- Job description (tasks to be undertaken):
- Handling international clients calls, chats and emails
- Identify and report problems to supervisors.
- Provided product and service information to customers.
- Manage incoming and outgoing calls at the right time
- Follow a communication “script” (a written, standard text of what should be said on the phone) when dealing with different topics
- Identifying customer needs, clarifying information, studying each problem and proposing solutions and/or alternatives.
- Social demography:
- Gender: Female & Male
- Age: 18-35 years old
- Education: University Graduate
- Language: Fluent English and French
- Location: Living in Kigali
- Functional Skills:
- Have strong computer skills.
- Have an excellent knowledge of English to talk to people on the phone
- Have a dynamic personality and deliver good customer service.
- Behaviors at work:
- Have a positive attitude to help build and grow a new business in Rwanda
- Have strong communication skills with your supervisor and with international clients.
- Teamwork - being able to support your colleagues when needed
- Have a sense of analytical decision making to guide customers to the appropriate service
- Time management for calls while taking notes
- Social character in the workplace:
- Have skills to deliver exceptional customer service
- Politeness
- Be patient in handling calls
- Ability to talk on the phone for long hours
- Interest:
- Salary: 180,000 -220,000 Frw net per month
- Insurance
- On-the-job vocational training
- Days off will be communicated later
Required Skills
- • Customer service orientation
Education Fields
How to Apply
Apply through kora
